Mackie is committed to supporting your audio experience with high-quality replacement parts and accessories for our microphones and audio gear. Whether you need volume pots, ear-tips, or speaker grills, understanding how to order and what’s available helps ensure your Mackie equipment stays performance-ready. This guide outlines how to request replacement parts and provides important information for choosing the right accessories.
How to Request Parts, Accessories, or Pricing
- Visit the Mackie support contact page.
- Use the contact form, live chat, or phone number to inquire about availability, pricing, or specific part numbers.
- Provide your product model, serial number, and a detailed description of the needed part.
- We will provide part status, order options, and shipping details.
- To order spare parts, you must call (800) 898-3211 opt. 3. This is to protect your sensitive information like credit card details. Mackie will never ask for credit card information via written communication forms like email or live chat.
Important Considerations and Policies
- Some parts (like volume pots) are not sold separately and come only as full assemblies.
- Some parts are sold as finished good accessory kits from authorized Mackie dealers. Such kits are not available for sale through our spare parts department. Examples include IEM ear-tips and cables as well as speaker/mixer batteries.