If you’re located outside the United States and need support for your Mackie gear, the best way to get technical support, spare parts, and service is through your local distributor. This article guides you through finding the right contact, what to do if you encounter issues, and how Mackie can step in to ensure you receive the high-quality support you expect.
How to Find Your Local Mackie Distributor
- Visit the official Mackie website, click Support, then click Distributor Locator.
- Enter your location to view authorized distributors.
- Contact the listed distributor using the provided email, phone number, or website.
What To Do If You Experience Distributor Issues
- Allow several business days for a response after contacting the distributor.
- Document any communication, especially if the distributor is unresponsive or suggests unapproved repair solutions.
- Prepare details such as your product serial number and purchase receipt in case escalation is needed.
How Mackie Can Help Facilitate Service
If you do not receive a response or encounter unprofessional service, contact Mackie Support directly. Include all communication records and distributor details so our team can follow up with the distributor on your behalf. Mackie is committed to ensuring that customers worldwide receive professional, innovative, and solutions-driven assistance for all audio gear needs.