Our commitment to quality means every Mackie product is backed by a robust warranty policy, giving you peace of mind. This article explains what our warranty covers, how to determine eligibility, and provides guidance for starting a warranty claim if you encounter issues with your Mackie equipment. Please note that the information that follows is specific to Mackie products purchased in the USA only.
For information regarding Mackie product purchased outside the USA, please contact your local distributor.
What Does the Mackie Warranty Cover?
- Defects in material or workmanship under normal use
- Coverage for eligible products from the original date of delivery
- Repair or replacement of faulty items (at Mackie’s discretion)
- Further information may be found at the warranty links below
Eligibility and Warranty Periods
Mackie warranty eligibility is for the original owner with proof of purchase from an authorized dealer. Warranty periods vary by product. Visit our warranty page to learn about the warranty period for your model. Always verify your device’s warranty specifics with the documentation provided at purchase or visit our support portal for more information.
A-Stock: Mackie Limited Product Warranty
B-Stock: 90-Day No Fault Discontinued and B-Stock Limited Product Warranty
The following products must be registered for extended warranty:
- SRM V-Class speakers
How to Start a Warranty Claim
- Gather your product’s serial number and proof of purchase.
- Visit the Mackie contact page.
- Complete Technical Support Request contact form with product and issue details.
- Wait for our support team to contact you with next steps!
- Note: Our team will often troubleshoot the issue with you before determining is a product fault is present. Please maintain access to your gear to ensure this troubleshooting process goes smoothly!